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Monterey County Dispatchers Commended for Exceptional Performance During 2 Critical Search-and-Rescue Incidents in 2025

 

Monterey County, CA — County of Monterey Emergency Communications Department on December 4 proudly recognized the outstanding actions of Dispatchers Dawn McNeil and Donald Clark, whose professionalism and technical expertise directly contributed to the safe recovery of 2 lost hikers in separate incidents this fall.


On October 18, 2025, Veteran Dispatcher Dawn McNeil received a 9-1-1 call from a young woman who became lost while hiking with her dog in San Lorenzo Park in South Monterey County. Disoriented and increasingly panicked after circling dense brush, the caller sought emergency assistance. McNeil remained calm and reassuring, leveraging RapidSOS technology to accurately determine the caller’s location. Over the course of approximately 13 minutes, she provided step-by-step guidance, safely directing the hiker and her dog back to their vehicle.


In a separate incident on November 4, 2025, at approximately 6 pm Dispatcher Donald Clark managed a 9-1-1 call from a young woman lost in Point Lobos State Park after nightfall. Clark immediately accessed RapidSOS to identify her exact position within the park and stayed on the line for 24 minutes, offering detailed, turn-by-turn instructions. His composed and steady guidance enabled the caller to navigate back to her vehicle safely along the highway.


These incidents highlight exemplary composure, operational skill, and the effective use of advanced location technology. McNeil and Clark’s actions reflect the core mission of the 9-1-1 system: providing calm, professional, and life-saving support in moments of urgent need.


Dawn McNeil and Donald Clark are hereby formally commended for their exceptional performance and exemplary application of technology in the service of public safety.

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