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County of Monterey IT Department Successfully Restores Core Systems Amid CrowdStrike Software Issue on July 19

The County of Monterey Information Technology Department effectively addressed and resolved challenges stemming from a software issue with CrowdStrike, which impacted several county core systems on Friday, July 19. All of the County of Monterey's key services are fully operational, including the critical emergency communications system, ensuring that it is serving the residents of the County of Monterey.


 


County Operations: The County of Monterey offices will resume normal business hours to assist residents with their needs. The county’s IT Department is currently validating all county servers across all departments. Our IT team is focused on restoring any impacted workstations and providing internal tech support. Additionally, IT staff have been dispatched to all county sites to repair any workstations that may not be functioning properly at this time. We ask residents to be patient in the event they encounter any delays in service due to the CrowdStrike software update technical issues.


 


Hospital Operations: Natividad Medical Center experienced minor disruptions in the early morning hours of Friday, July 19. However, these issues have been promptly resolved, and all workstations are functioning normally. Hospital operations continue without interruption, and patient care remains uncompromised. The hospital's Information Technology Department is vigilantly monitoring systems to prevent any further disruptions.


 


Ongoing Monitoring: The County of Monterey remains on high alert to ensure residents continue to receive essential services and maintain communication with the county throughout this incident. This event has affected organizations globally, and we are committed to keeping our residents and stakeholders informed with regular updates as necessary.


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